An exciting employment opportunity is available for a Regional Sales & Technical Support professional based in Mauritius.

Start Date:                As soon as possible

Salary:                        The remuneration package for this position is dependent on qualifications and experience and includes a basic salary and additional benefits.

KEY PERFORMANCE AREAS AND REQUIRED QUALIFICATIONS:

1) Your prime responsibility is based on three main areas:

1. Promote and sell Autotrak Mauritius products into the Automotive industry.
2. Install and service Autotrak Mauritius products in the Automotive industry.
3. Provide a standby service to our customers, ensuring you always answer your phone and attend to any after-hours emergency call-outs when necessary.

2) Ensure that your company vehicle is in presentable condition at times, is maintained in proper working order, and is serviced at the correct intervals.

3) Ensure that the Autotrak System installed in your vehicle is always in working order.

4) Maintain an up-to-date technical reference manual for yourself and keep an up-to-date technical file on all the company’s products, including installation criteria, etc.

5) All general and special tools, programming, calibration, and test equipment allocated to you are kept in proper working order.

6) All work-related documentation (costing, part number, and part description) under your control is kept tidy, is accurately completed, and is timeously submitted to the company.

GENERAL:

1. Valid Driver’s Licence.
2. Excellent telephone and e-mail etiquette as per the company’s standards and requirements.
3. Excellent attention to detail, strong administration skills, and impeccable time management.
4. Attend training courses for product knowledge as required by the company.
5. Show a courteous manner at all times to both customers and other company employees in the Autotrak Group.
6. Be willing to undertake various tasks or projects given to you by the company or the direct Manager.
7. Always be correctly dressed in accordance with the company dress code policy.
8. Ensure that all jobs issued to you are carried out professionally and courteously, and that upon completion of the job, all documentation is accurately completed and filed in a presentable and accessible condition.
9. Promote relationships with all the company’s customers and suppliers that reflect trust and credibility.
10. Continuous learning in relevant areas through available resources.

An exciting employment opportunity is available for a Sales & Service Technician professional based in Mauritius.

Start Date:                As soon as possible

Salary:                        The remuneration package for this position is dependent on qualifications and experience and includes a basic salary and additional benefits.

Key Responsibilities

• Promote and sell Autotrak Mauritius products and services within the automotive industry.
• Install, configure, service and troubleshoot Autotrak vehicle tracking and related products.
• Provide technical support and assistance to customers and resolve installation or system-related issues professionally and efficiently.
• Develop and maintain strong relationships with customers and suppliers.
• Maintain the company vehicle, tools, test equipment and installed vehicle tracking system in good working order.
• Complete installation, service, costing, parts and other required documentation accurately and on time.
• Maintain appropriate technical knowledge and stay up to date with Autotrak products, installation procedures and technical requirements.
• Attend meetings and assist with technical or operational projects when required.
• Remain available by phone during standby periods and attend to customer emergencies when necessary.

Requirements

• Previous experience in automotive electrical/electronic work.
• An Auto Electrical qualification is advantageous.
• Previous vehicle tracking installation experience is preferred.
• Valid, unrestricted driver’s licence.
• Good practical troubleshooting and problem-solving skills.
• Good communication and customer-service skills.
• Ability to work independently and manage customer requirements professionally.
• A professional appearance and manner at all times.
• Willingness to undertake both technical and customer-facing responsibilities.

What We Are Looking For

The ideal candidate will be someone who is:

• Technically capable and enjoys practical, hands-on work.
• Comfortable working directly with customers.
• Self-motivated and able to work independently in the field.
• Reliable and willing to take ownership of their work.
• Interested in automotive technology and vehicle electronics.
• Comfortable with a role that combines sales, technical service and customer support.

What We Offer

• Performance-based bonus.
• Company vehicle.
• Company phone.
• Tools and technical equipment.

Product-specific technical training