Free ride tagging
The purpose of Free Ride Tagging is to determine which passengers have not paid for their bus ride and to flag it accordingly on the Autotrak system.
- All passengers boarding the bus are checked to verify they are paying for their ride (cash or card).
- A free ride is deemed to have happened if a passenger passes the mark without interacting with the driver in any way, even if the passenger comes back to pay later.
Failure to issue
Failure to issue occurs when a bus driver is paid by the customer for the trip undertaken but does not declare this payment to Metro Bus.
- Either no ticket is issued to the customer or an old ticket will be issued.
Revenue loss report
In both free ride tagging and failure to issue instances:
- The video information is compared with the number of tickets issued from the ticket machine data and the number of passengers that the A.I. counted boarding the bus.
- Both exceptions are grouped together on the revenue loss report and any discrepancies are highlighted on this report.